New Horizons Memphis, Tennessee
В поредица от интервюта започнахме да ви представяме отличените с 5 звезди центрове на New Horizons. Световната мрежа New Horizons Computer Learning Centers има над 300 учебни центъра в повече от 60 страни и годишно доставя над 3 млн. учебни дни под формата на присъствени курсове и повече от 1 млн. часа онлайн обучение.
Независимо в коя част на света са разположени, центровете на New Horizons отговарят на едни и същи високи изисквания и спазват установен корпоративен стандарт по отношение на качеството на предоставяните обучения, квалифицираност на инструкторите, комуникация с клиенти и партньори, техническа база. Благодарение на това, оторизираните обучения, които можете да получите в център от учебната мрежа на New Horizons Computer Learning Centers, имат еднакво висока стойност по целия свят.
Наградата Five Star Center of Excellence Award се предоставя за най-високи резултати и отлично представяне в следните области: Удовлетвореност на клиентите (измервана чрез независими изследвания на Metrics that Matter®, прилагани към различни вендори от ИT индустрията), Представяне на инструкторите, Статус на оторизиран вендор партньор, Учебни материали, Техническа база и учебна среда.
Учебният център на New Horizons в Мемфис, Тенеси, е един от 9-те центъра, носители на престижната награда Five Star Center of Excellence за 2010-2011 г.
New Horizons Memphis
Web site
Awards:
2010-2011 Five Star Center of Excellence Award winnerAuthorized Training: Computer Application Courses (Windows 7, Microsoft Office, Adobe Courses, Crystal Reports, QuickBooks), Technical and Certification Courses (Microsoft Technical, Cisco, Citrix, CompTIA, Information Security, ITIL, Novell, Oracle, VMware), Business Skills Courses, Project Management Courses, Six Sigma Courses, Healthcare Information Management Program
General Manager: Jim Dixon
Jim Dixon (third from the left) is given the Five Star Center of Excellence Award.
New Horizons team in front of the center in Memphis
Mr. Dixon, what were the most popular courses in New Horizons Memphis in 2010?
Microsoft Technical courses, Exchange 2010 is very popular, Adobe Design and Media courses, Cisco, CompTIA, and Microsoft Application courses.
Was there a demand for courses on new technologies?
Yes, mainly Microsoft Exchange 2010, Windows Server R2, and Adobe Courses.
What were the most important changes in IT in 2010?
The release of Microsoft Office 2010 and Exchange 2010.
What were your most successful activities in 2010?
Remote classroom (Online Live Instruction).
Which of your customers prefer Online Live and why?
Most clients are learning to like Online Live because we can offer more classes without cancellations.
What were the most popular learning methods in 2010 and why?
Remote Classroom – The ability to connect students in all of our centers into one interactive classroom.
Mentored Learning – Learn on Demand ability.
Companies vs. Individuals. Was there a change in the percentage rates in 2010?
Our business in 2010 was 50/50 Companies and Individuals.
Do you communicate with your customers through social media, blogs, etc.?
Yes. Facebook and blogs.
What is the key to top performance and utmost customer satisfaction?
Always keeping the best interest of our clients in the forefront. Listening to their needs and providing a quality solution that benefits their goals.
Is your center involved in any Green activities? Or do you give back to the community in another way?
We are always doing team fundraisers for local charity.
In what aspects do you expect 2011 to be different from 2010 for your center?
Hopefully our core B2B business will increase in 2011.
According to you, what IT skills will be in high demand in your region within the next 3-5 years?
Developers, Cisco, Network administration.
In what ways will IT training change within the next 3-5 years?
More classes will be taught remotely or in some type of Online Live format.
What would you like to say to New Horizons students in Bulgaria?
Information Technology careers are excellent long term career paths. IT is a skill set that every company and government entity will continue to rely on. It is one of the top paid professions with long term stability.
Thank you for your time!